Thursday, August 31, 2017

Tuesday, August 15, 2017

[Success is No Accident]

As I have been gushing about Grubhub (my employer), this will be no exception. When you are happy, you are happy. This morning (8/15/17) I had a check in with Brendon and Luis (the Compliance Manager and Compliance Team Lead respectively) for Q2. Brendon and I had a Q1 check in, but we were unable to properly assess my goals and strengths/ weakness. 

As Pele once said, “success is no accident. It is hard work, perseverance, learning, studying, sacrifice, and most of all, love of what you are doing.” This time was different as we have been working with each other for about 8 months with a manager/ team member relationship. He said the following about me:
You are versatile; vocal, yet respectful; you have and maintain a great work ethic; you can handle a big workload; you're a whiz on the phone - well Angel is (Angel is my customer service persona); you're very organized and used it on your projects; and your follow through with projects is timely and fully fleshed out.
In each company I have worked for, I have striven to be the best me I can be. With the strengths came the weakness - saying no. Sometimes I have trouble saying no. I know where my limit is and I like to push up to within a centimeter of it. I do not like to be bored at my job or to sit for too long without something to do. Yes, we all need a break, but I don't like to have many. Brendon didn't have much else to say. But I was intrigued by the fact that he said so what is your goal at Grubhub? What do you see yourself doing. Point blank, if I did not want to be in this position or at Grubhub, I would have said something long ago. But my talent lays in the realm of helping people, training people, and project management. I let him speak first, before I did. He said something to the effect of, well, I see you being in leadership, maybe a team lead. You certainly know the processes and systems very well. I think your talent would be best used in that area.

I was a bit shocked. I never knew he felt this way. Of course I wanted to be a team lead, but that opportunity would not come (if it even came at all) for a long time. I have always loved training people. In fact, I recently trained someone new in our department who lives in another city, Portland , OR. Her name is Brett and it was an enlightening experience. But that is where my talent lies, in making sure people are following protocols - and making sure my explanation of that protocol is clear and concise.

*Declassified Confidential*

Tuesday, July 4, 2017

[Eat. Pray. Love.]

The world feels right. I am able to glide through life. I am able to have the essentials: eat, pray, love. Elizabeth Gilbert or Penguin Books, please do not sue me for the use of this. I know I do not own the phrase. It feels like an appropriate summary of how life is. Elizabeth was"plagued with despair after a nasty divorce, the author, in her early 30s, divides a year equally among three dissimilar countries, exploring her competing urges for earthly delights and divine transcendence. First, pleasure: savoring Italy's buffet of delights. Then, prayer and ascetic rigor: seeking communion with the divine at a sacred ashram in India, Finally, a balancing act in Bali, where Gilbert tries for equipoise "betwixt and between" realms." (Source: Publishers Weekly).

I was plagued with heartbreak and disappointment in the world both professionally and personally. I was literally searching for something to restore the faith I had lost. I had given up on finding employment that was a balance of work I wanted and challenging work. Scratch that, I had given up on finding employment in general. Every staffing agency (don't cringe at the cliche, it is excitedly how I felt) puts you on pedestal, then tears you down by offering you opportunities below the salary you were looking for. They would send you one (well paying) opportunity and then not update you - then a few days later send another offer that was well below what my bottom line was. I would ask for an update on the other one - then they would say oh, sorry, the client decided to go in another direction. Then quickly pivot the conversation to the lower paying job hoping you would settle for that. When Grubhub came along the week after my birthday in 2016, they changed my faith in employers. Thanks Lani Chee (the old manager of Driver Compliance), Jared Grebner, Brendon Marsh, and the entire team (Luis Rodriguez, Jordan Kurry, Matt Huppert, Ashlee Cooper, Tamara "Nikki" Anderson) for treating me as part of the Grubhub family from day one (even when I was still a temp to hire). And it has been great adding Diana Kaiser, Catrina Robertson, and Shawn Christian to the team.

Tuesday, February 28, 2017

[Patience is a Virtue, So is Respect!]

I have been at GrubHub 5 months and one day. *insert celebration music*

Wow - I survived the thick of it. Or so I think I have. I would love for GrubHub to hire me, but if fate has it that GrubHub's Driver Recruitment & Retention Team (soon to be renamed the Driver Network Team, DNO for short) does not want me, I can not change that. I have given it my all per the usual for me. I have shown them my skills, poured my heart into my work, been diligent, focused and friendly. I have not made enemies and I have asked questions to better my knowledge and become a great asset. In the end, I believe I presented myself as an ideal candidate - and if that is not enough, there was not more I could give.

I dedicated myself to the social committee, despite the "committee" idea from our manager never coming to fruition. I have taken the initiative in more ways than this, and I have been a follower when required. I have exhibited professionalism, leadership qualities, diligence and shown quality work. Do I mess up? Absolutely. Is this an environment that will blow it out of proportion the first time? No! In fact, the first few times (before Lani Chee left) I made mistakes and Brendon Marsh (acting as an ad hoc team lead) or Lani brought it to my attention and I immediately freaked out because a thousand things went through my mind. I was not aware of the environment I was working in - mistakes happen, let it not happen more than once is the motto. The mistakes we brought to my attention (some due to lack of training or know how) and nobody harped on it - but me, haa!